What are the recommended file formats?
JPG, JPEG, PNG, TIF, TIFF, EPS, Illustrator, Publisher, DOCX, DOC
What is the maximum allowed file size to upload?
200 MB. If your file is larger than 200 MB, please contact Customer Service for assistance.
What are the artwork requirements?
We require artworks to be in CMYK color space and have a minimum resolution of 300dpi. A 0.125" bleed from each side of artwork is required for most products. We will convert files submitted in RGB color space to CMYK before printing and minor color shifts may occur.
Are there File Setup Templates available for download?
Yes. Please visit our File Setup Templates page to download templates for your preffered design software.
What is a PDF proof?
A PDF proof is a document we prepare upon your request, so you can check details like trim lines, folding lines and colors before we begin printing your order.
How long does it take for PDF proofs to get ready?
If you request for a PDF proof, it will be ready within 12 hours after you place your order. You will receive an email notification once your proof is ready. You will need to go to your account to review and approve your proof so we can continue processing your order. On rare occasions, we find issues in your files that require further input from you. In such cases, our experts will contact you within 24 business hours to work with you on a resolution.
Will requesting a PDF proof delay my order?
Possibly. Proofs approved before 5PM PST will go into the printing queue that day. Proofs approved after 5PM PST will go into the printing queue the following day.
What if I find a problem in my PDF proof?
If you notice any issues in your PDF proof, you can reject it and request a new one with additonal comments or instructions, or you can submit a new file. You can always contact Customer Service if you need further assistance with your files.
Do you correct possible spelling errors in my artwork?
No. We do not change text or art. We only fix print-related technical issues found in your file.
You can Upload your Artwork Later from My Accounts > My Orders