Privacy Policy
XpressColor Privacy Policy
Last Updated: October 18, 2026
XpressColor respects the privacy of our customers and website visitors. We are committed to protecting the personal information provided when customers visit our website, request printing quotes, place orders, upload artwork, contact customer service, or communicate with our AI-powered assistants.
This Privacy Policy explains how XpressColor collects, uses, protects, and shares customer information.
1. Information We Collect
XpressColor may collect the following information when customers interact with our business:
Name, company name, and contact information
Email address, telephone number, and billing or shipping address
Order information, printing specifications, and artwork files
Payment and transaction information processed through authorized payment providers
Customer service inquiries, quotations, and order history
Website usage information, including cookies and analytics data
Telephone conversations, AI assistant interactions, and customer service chat records
SMS consent preferences and related communication records
We collect information that customers voluntarily provide or that is generated through normal business transactions and interactions.
2. How We Use Customer Information
We use customer information to:
Process and fulfill printing orders
Provide quotes and product information
Communicate about orders, artwork, production, and delivery
Send requested online ordering links and printing information
Provide customer support through telephone, email, website chat, and AI assistants
Improve our website, products, and customer experience
Maintain business records and prevent fraud
Send marketing communications only where permitted by applicable law and customer preferences
3. SMS Messaging and Customer Consent
XpressColor may offer SMS text messaging to customers who request online ordering links, printing information, or customer service assistance.
Customers must provide the applicable consent before XpressColor sends SMS messages.
When customers request information by text during an inbound telephone conversation, XpressColor's AI assistant or staff may ask for verbal permission before sending the requested information.
Our SMS program includes:
Customer-requested printing and ordering links
Product information and customer service assistance
Responses to customer inquiries
Message frequency varies depending on customer requests. Message and data rates may apply.
Customers may reply STOP to opt out or HELP for assistance.
Consent to receive SMS messages is voluntary and is not a condition of purchasing products or services.
SMS Privacy Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
XpressColor does not sell, rent, or distribute SMS subscriber lists.
We may use authorized communications service providers to deliver requested messages and operate our customer service systems. These providers process information only as necessary to provide their contracted services, subject to applicable agreements and privacy obligations.
4. AI Assistants and Customer Communications
XpressColor uses AI-powered customer service tools, including Nova, to assist customers with printing inquiries, online ordering, and customer support.
Depending on the communication channel and system settings, telephone calls and chat interactions may be recorded or retained for customer service, quality assurance, troubleshooting, and documentation of customer requests or consent.
Customer information collected through these interactions is handled according to this Privacy Policy.
Customers may request assistance from a human representative.
5. Payment Information
XpressColor uses authorized payment processing services for online transactions.
Payment-related information is handled through the applicable payment processing systems. XpressColor does not intentionally disclose customers' payment information for unrelated marketing purposes.
6. Sharing Information With Service Providers
XpressColor may share necessary customer information with trusted service providers involved in fulfilling orders and operating our business, including:
Shipping and delivery companies
Payment processing providers
Website hosting and order management providers
Customer communication and telecommunications providers
Printing or production partners when necessary to fulfill an order
We share information as needed to perform these services and do not authorize service providers to use customer information for their own unrelated marketing purposes.
SMS opt-in data and consent information are not shared with third parties or affiliates for their marketing or promotional purposes.
We may disclose information when required by law or to protect our legitimate legal rights.
7. Cookies and Website Analytics
XpressColor may use cookies, analytics tools, and similar technologies to understand website usage, improve site performance, and evaluate advertising effectiveness.
Visitors may manage certain cookie preferences through their browser settings and any privacy controls available on our website.
8. Information Security
XpressColor takes reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, misuse, disclosure, or loss.
However, no internet-based transmission or storage system can be guaranteed completely secure.
9. Data Retention
We retain customer information for as long as reasonably necessary to fulfill orders, provide customer support, maintain required business records, document communication preferences, and comply with applicable legal obligations.
Customers may contact us to request information about their personal data or to request corrections or deletion, subject to applicable legal and business recordkeeping requirements.
10. Customer Communication Preferences
Customers can request to stop receiving promotional email communications using the unsubscribe instructions provided in those messages or by contacting XpressColor.
For SMS messages, reply STOP to opt out or HELP for assistance.
Customers may also contact our customer service team to update communication preferences.
11. Children's Privacy
XpressColor's website and services are intended primarily for businesses and adult customers. We do not knowingly solicit personal information directly from children under 13.
If we discover that we have collected personal information from a child under 13 without appropriate authorization, we will take appropriate action.
12. Changes to This Privacy Policy
XpressColor may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.
Updates will be posted on our website with a revised effective date.
13. Contact Information
XpressColor
Website: https://www.xpresscolor.com
Email: info@xpresscolor.com
Phone: 954-581-9202
For questions about privacy, customer information, or communication preferences, please contact our customer service team.
SMS Terms & Conditions
XpressColor Customer Assistance SMS Program
XpressColor offers optional SMS messaging to customers who request printing information or online ordering assistance.
Program Description
Customers who opt in may receive requested online printing links, product information, and customer service assistance from XpressColor.
Consent
Customers must provide the required consent before receiving SMS messages. Consent is voluntary and is not required to purchase products or services.
Message Frequency
Message frequency varies based on customer requests. This is not an automatically recurring promotional messaging program.
Message and Data Rates
Message and data rates may apply depending on the customer's wireless carrier and mobile plan.
Opt-Out
Reply STOP to any XpressColor SMS message to unsubscribe. After opting out, customers will receive no further program messages other than an applicable confirmation, unless they opt in again.
Help and Customer Support
Reply HELP for assistance or contact:
XpressColor
Phone: 954-581-9202
Email: info@xpresscolor.com
Website: https://www.xpresscolor.com
Privacy
Customer information is handled in accordance with the XpressColor Privacy Policy.
SMS opt-in data and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.
Service Availability
SMS delivery may depend on wireless carrier availability, network conditions, and messaging service functionality. XpressColor does not guarantee immediate delivery of text messages.
In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about XPRESSCOLOR in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about XPRESSCOLOR or share your information with us and the other companies sponsoring those contests or promotions.
We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
ACCESSING YOUR INFORMATION
To access your information online, simply click the ACCOUNT link to sign in, and then choose the appropriate section to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up eight weeks.
If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact XPRESSCOLOR customer service via email atsupport@XPRESSCOLOR.comPlease be sure to include your email address and full name.
REMOVING YOURSELF FROM MAILOUTS
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email at support@XPRESSCOLOR.com
Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
CHILDREN'S PRIVACY
We at XPRESSCOLOR are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.
COOKIES
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit XPRESSCOLOR, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as card card-body as our products, services, contests, and promotions.
We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.