File Upload Guidelines and Artwork Requirements for Optimal Printing
Recommended File Formats
We accept a variety of file formats to ensure your artwork uploads seamlessly. The supported file formats include:
- JPG, JPEG
- PNG
- TIF, TIFF
- EPS
- Illustrator
- Publisher
- DOCX, DOC
Maximum File Size
The maximum allowed file size for upload is 200 MB. If your file exceeds this limit, please contact our Customer Service team for further assistance.
Artwork Requirements
To ensure high-quality prints, please adhere to the following artwork specifications:
- Color Space: Artworks must be in CMYK color space. Files submitted in RGB will be converted to CMYK, which may result in minor color shifts.
- Resolution: A minimum resolution of 300dpi is required.
- Bleed: Include a 0.125" bleed on all sides of your artwork for most products.
File Setup Templates
For your convenience, we offer File Setup Templates compatible with various design software. Visit our File Setup Templates page to download the appropriate template for your project.
PDF Proofing Process
What is a PDF Proof?
A PDF proof is a preliminary document we prepare upon request to allow you to review details such as trim lines, folding lines, and colors before we proceed with printing your order.
PDF Proof Preparation Time
Once requested, your PDF proof will be ready within 12 hours after order placement. You will receive an email notification when your proof is ready for review. You can then log into your account to review and approve the proof, enabling us to continue processing your order.
Potential Delays
Please note that requesting a PDF proof may delay your order:
- Proofs approved before 5PM PST will enter the printing queue the same day.
- Proofs approved after 5PM PST will enter the printing queue the following day.
Addressing Issues in PDF Proof
If you identify any problems in your PDF proof:
- You can reject the proof and request a new one with additional comments or instructions.
- Alternatively, you can submit a new file.
Should you need further assistance with your files, our Customer Service team is always available to help.
Spelling and Text Errors
Please be aware that we do not correct spelling errors or modify text and art. We only address print-related technical issues found in your file.
By following these guidelines, you can ensure that your artwork meets our printing standards, leading to the best possible results for your project. If you have any questions or need further assistance, please don't hesitate to contact our Customer Service team.
